FAQ

Frequently Asked Questions

Everything we're asked most often. Have another question? Reach us on WhatsApp — we reply 24/7. WhatsApp

What time are check-in and check-out?

Check-in is from 12pm and check-out before 11am. The front desk is open 24/7 — just let us know if you're arriving late at night.

How does online booking work?

Choose your dates on the Reservation page: the site checks our 58 rooms' calendar in real time. If a room is available, your booking is confirmed instantly — no online payment, you pay on site.

Is the airport transfer included?

Yes, transfer from Pointe-Noire's Agostinho Neto airport is complimentary. Let us know your arrival time when booking or via WhatsApp.

Is there parking?

Yes, a free, secure private car park is available to our guests, with 24/7 security.

Is WiFi free?

Yes, fibre connection is free in all rooms and common areas.

Can I eat on site?

Our Fusion restaurant serves Chinese cuisine, hot pot and Korean barbecue — plus a bubble tea counter — open to everyone: lunch from 11:30am to 2pm and dinner from 6pm to 10pm. Dine in, or order delivery/takeaway online — the full menu and prices are on the Fusion page.

Where is the hotel located?

Avenue du Général Alfred Raoul, Wharf district, Pointe-Noire (Republic of Congo) — a few minutes from downtown and the beaches.

What languages does the front desk speak?

French, English and Chinese. We can be reached by phone, WhatsApp and WeChat, 24/7.

Do you offer corporate rates?

Yes: companies whose teams stay regularly benefit from a framework agreement with volume-based rates and centralised monthly invoicing. Huawei, Wison and Hilong already work with us this way — see the Corporate page.

Do you organise excursions?

Yes, our excursions depart directly from the hotel: Diosso Gorges, Tchimpounga chimpanzee sanctuary, whale watching from July to September, the Blue River, and more. Details are on the Experiences page.